If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt. If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
* Any products that we have made, personalised or customised specifically for you.
* Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
* If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, ie: with the engraving, Engraversworld Gifts
( engraversworld.com ) will endeavour to firstly correct the fault wear possible and/or re-engrave a replacement and return to you ASAP. We will happily refund the cost of the return recorded delivery postal charge. Please include the post receipt with your return.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
Please note:
* You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
* The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Discounts:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
I Received The Wrong Item:
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Faulty Items:
If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a replacement or a refund. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
Location of business – Engraversworld Gifts – ( engraversworld.com ) is a business based in Norwich, Norfolk, England, and is therefore governed by English law.
Engraversworld
13 Bedford Street
Norwich
NR2 1AR
UK
Tel: +44(0)1603 616344
Fax: +44(0)1603 615983
Email: info@engraversworld.com
Customer service - Engraversworld Gifts – ( engraversworld.com ) can be contacted by telephone:
+44 (0)1603 616 344 between the hours of 9am to 5:30pm Monday through to Saturday [GMT].
Privacy - Engraversworld Gifts – ( engraversworld.com ) are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and dispatch correctly and second, to provide you with the best possible service. We will not pass your e-mail address to any other traders.
The type of information we will collect about you includes:
Your name
Address
Phone numbers
Email address
